Elderly Lady “Frustrated” with Comcast
Posted by wordforit on October 19, 2007
Posting this is not a promotion for going berserk in public places. I can relate to how this couple feels because I have been trying to get DSL from my phone company, Comcast cable, or someone to listen that I need high speed internet. However, I am unsure if I feel more amazed or dismayed that anyone of any age would go this far. We are supposed to be setting an example, aren’t we?
AT&T has ignored me for almost ten years but I have talked to some of their employees who live in Atlanta’s suburbs and can’t get DSL…
Comcast supposedly came out and surveyed last year and told us that we were too far from the pole across the highway…everyone across the highway has DirecTV…
Friends in Alabama laud Hughesnet (satellite) out of Florida. Any suggestions welcome!! (Short of what the lady in the article did to get her point across. :-)
I read an article a while back that the good folks in Vermont have it much worse, so I will Count my Blessings!
Please do not try this!!!!>>>>
Woman Fined for Hammer Fit at Comcast
Published: 10/19/07, 1:25 PM EDT
BRISTOW, Va. (AP) – She was fined and got a suspended jail sentence, but Mona Shaw says she has no regrets about using a hammer to vent her frustration at a cable company.
“I stand by my actions even more so after getting all these telephone calls and hearing other people’s complaints,” she told The Associated Press in an interview Friday.
Shaw, 75, and her husband, Don, say they had an appointment in August for a Comcast technician to come to their Bristow home to install the company’s heavily advertised Triple Play phone, Internet and cable service.
The Shaws say no one came all day, and the technician who showed up two days later left without finishing the setup. Two days after that, Comcast cut off all their service.
At the Comcast office in Manassas later that day, they waited for a manager for two hours before being told the manager had left for the day, the Shaws say.
Shaw, a churchgoing secretary of the local AARP branch, returned the next Monday – with a hammer.
“I smashed a keyboard, knocked over a monitor … and I went to hit the telephone,” Shaw said. “I figured, ‘Hey, my telephone is screwed up, so is yours.'”
Comcast Corp., the nation’s largest cable company, disputes Shaw’s version of its customer service record and calls Shaw’s hammer fit on Aug. 20 an “inappropriate situation.”
“Nothing justifies this sort of dangerous behavior,” Comcast spokeswoman Beth Bacha said.
Police arrested Shaw for disorderly conduct. She received a three-month suspended sentence, was fined $345 and and is barred from going near the Comcast offices for a year.
The Shaws did eventually get phone and television service – with Verizon and DirecTV.
She said many people have called her a hero. “But no, I’m just an old lady who got mad. I had a hissy fit,” she said.